Summary
– Electrify America is investing in making its fast chargers more reliable
– They experienced a decrease in failed charging attempts from 11% in Q1 2022 to 9% in Q1 2024
– EA served roughly 10 million charging sessions in 2023, double compared to the previous year
– The company aims to have 5,000 charging ports across the US and Canada by the end of 2025
– EA is focusing on improving hardware and software updates to match the reliability of Tesla’s Supercharger network
Article
Electrify America’s Commitment to Improving Charging Reliability
Electrify America, the company that emerged in the wake of Volkswagen’s Dieselgate scandal, is making significant strides in improving the reliability of its fast chargers. Despite initial negative feedback, the company’s efforts seem to be working, with a decrease in failed charging attempts in the first quarter of 2024. While J.D. Power reported an industry average fail rate of 20% at non-Tesla chargers, Electrify America was below that at 9%.
Millions of Successful Charging Sessions and Improved Performance
In 2023, Electrify America served approximately 10 million charging sessions in the United States and Canada, marking a significant increase from the previous year. With hardware and software updates to existing charging stations, including some that were installed six years ago, the company has managed to reduce its charging failure rate. The first quarter of 2022 saw an 11% fail rate, dropping to 9% in the same period of 2024.
Comparison to Tesla’s Supercharger Network
While Tesla’s Supercharger network boasts a low 5% fail rate, other charging companies still have work to do to catch up. Electrify America is positioning itself as a strong contender in this field, with plans for further improvement and expansion of its DC fast charging network. The company aims to simplify the charging experience for electric vehicle owners.
Electrify America’s Expansion and Growth Plans
Currently, Electrify America has 950 sites across the United States and Canada, with approximately 4,250 charging ports. By the end of the year, most of these sites will be updated to enhance user experience. The company has shifted to in-house software development, allowing for faster implementation of changes such as simplifying payments and adding plug-and-charge support for more vehicles.
Future Plans for Electrify America
Looking ahead, Electrify America plans to add 750 plugs at 50 more locations before the end of 2025, bringing the total number of dispensers to 5,000. The company’s charging stations are located in 47 states and Canada, with flagship indoor hubs like the one in San Francisco offering high-speed charging for multiple electric vehicles simultaneously in a comfortable lounge setting. Electrify America is dedicated to providing a reliable and convenient charging experience for EV owners.
Conclusion
Electrify America’s ongoing efforts to improve the reliability and performance of its fast chargers demonstrate the company’s commitment to customer satisfaction and the growth of the electric vehicle market. By investing in hardware and software updates, expanding its network, and streamlining the charging process, Electrify America is poised to become a leading player in the charging infrastructure industry. As electric vehicles continue to gain popularity, reliable charging solutions like those offered by Electrify America will be essential for the widespread adoption of EVs.
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