Summary
- Fisker has flip-flopped on whether customers will need to pay for recall repairs
- The startup is in Chapter 11 bankruptcy and says owners will need to pay for labor costs for recall-related fixes
- Fisker Ocean owners may have to pay for the labor costs for recall-related repairs in addition to parts
- The National Highway Traffic Safety Administration is working to ensure owners receive recall remedies without charge
- Fisker has faced struggles with sales, service, and recalls, and filed for Chapter 11 bankruptcy protection
Article
Fisker Customers May Have to Pay for Recall Repairs
Fisker, the failed EV startup, has once again changed its stance on whether customers will need to pay for recall-related repairs. The company, which is going through a Chapter 11 bankruptcy, has announced that owners will be responsible for labor costs associated with the fixes. This decision comes after Fisker previously stated that it would cover both parts and labor for the recalls.
Owner Responsibility for Labor Costs
According to a recent update on Fisker’s FAQ page, customers will need to foot the bill for labor costs for recall-related repairs. While the company is providing free parts and diagnostic tools, it is unable to cover the labor expenses at this time. Fisker is reportedly working to secure funding for these labor costs, but it is uncertain when this will be available.
Reversal of Course
This latest announcement marks the second time Fisker has reversed its decision regarding whether customers will be charged for recall-related fixes. Initially, the company stated that owners would need to cover the labor costs, but quickly changed its stance after backlash from customers. Fisker promised to provide both parts and labor at no cost, only to backtrack again.
NHSTA Involvement
The National Highway Traffic Safety Administration is aware of Fisker’s latest statement and is working to ensure that vehicle owners receive recall remedies at no charge, as mandated by federal law. Despite this, Fisker has not responded to requests for comment on the matter. The situation remains unresolved as the company navigates its bankruptcy proceedings.
Fisker’s Challenges
Fisker, founded by car designer Henrik Fisker, faced numerous challenges with its Ocean SUV model, including poor sales, service issues, and multiple recalls. The company filed for Chapter 11 bankruptcy in June and has been working to liquidate its assets and pay off creditors. The decision to make customers responsible for labor costs for recall repairs adds another layer of complexity to Fisker’s already troubled history.
Conclusion
The ongoing saga of Fisker’s recall repairs highlights the difficulties faced by the once-promising EV startup. Customers who own the Ocean SUV may find themselves on the hook for labor costs associated with recalls, despite initial promises from the company. As Fisker continues to navigate its bankruptcy proceedings, it remains to be seen how this latest development will impact its reputation and relationships with customers.
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