Summary
- Mercedes-Benz is recalling 7,362 EQB electric SUVs due to a battery issue that could cause fires
- The recall covers certain 2022-2024 Mercedes EQB models with battery cells from an early-production batch
- Owners are advised not to fully charge their vehicles until a remedy is implemented
- Owners must take vehicles to dealerships for updated battery management software
- Mercedes plans to notify owners by mail starting April 1, with more information available through customer service at 1-800-367-6372
Article
Mercedes-Benz is recalling 7,362 EQB electric SUVs due to a battery issue that could lead to fires, and is advising customers to avoid fully charging their vehicles until a remedy is implemented. The recall affects certain 2022-2024 Mercedes EQB models that received battery cells from an early-production batch, which could be more susceptible to internal short circuits under specific conditions. This poses a fire risk while the vehicle is in use or parked. Owners may receive a battery-malfunction warning message in the instrument cluster if any issues arise while driving, but there may not be any external signs of a problem when the vehicle is parked and turned off.
Mercedes-Benz stated that it was not aware of any fires or related warranty claims in the U.S., but learned about the issue from reports of fires in other markets. Changes have been made in the manufacturing process by the battery supplier to address the problem in vehicles produced after Jan. 24, 2024. For vehicles manufactured before that date, owners are advised to visit dealerships for the installation of updated battery management software at no cost. Meanwhile, owners should not charge their vehicles beyond 80% battery capacity, limiting the usable range to less than 200 miles based on the 2024 range ratings of 205 to 251 miles.
Mercedes-Benz plans to notify owners by mail starting on Apr. 1, and customers can contact the automaker’s customer service department at 1-800-367-6372 for additional information. The EQB, introduced for the 2022 model year, applies an electric powertrain to the GLB-Class crossover, maintaining the boxy profile of the model and distinguishing itself in a market segment typically characterized by teardrop-shaped crossovers. A refresh for the 2024 model year introduced a larger standard touchscreen and Plug and Charge compatibility while retaining the distinctive shape of the vehicle.
With the recall affecting a significant number of EQB electric SUVs, Mercedes-Benz is taking steps to address the battery issue to ensure the safety of customers and prevent potential fires. By advising owners to avoid fully charging their vehicles and offering free updates for vehicles manufactured before a certain date, the automaker is working to mitigate the risk of fire. The EQB, with its electric powertrain applied to a boxy crossover design, provides a distinctive option in the market segment and continues to offer technological advancements such as a larger touchscreen and Plug and Charge compatibility. Owners are encouraged to stay informed and take necessary steps to address the battery issue to ensure the continued safety and performance of their vehicles.
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