Summary
- Volkswagen and Audi are recalling a total of 60,490 electric vehicles due to a software issue with shift-lever indicators on instrument panels
- The recall includes specific models such as the VW ID.4 and Audi Q4 E-Tron, which may not display the letter "N" for "neutral" in the instrument cluster
- Vehicles at risk of rolling away if left in neutral without the parking brake set, or being mistakenly left in Drive when parked
- Dealers will install updated software for free to remedy the issue, with notification letters being sent to owners starting April 25
- Volkswagen had a previous ID.4 recall due to door issues, but sales and production have since resumed after implementing a fix.
Article
Volkswagen and Audi are recalling a total of 60,490 electric vehicles due to a potential software issue that could impact the shift-lever indicators on the instrument panel. The recall affects the 2021-2023 VW ID.4 and the 2022-2023 Audi Q4 E-Tron and Q4 E-Tron Sportback electric crossovers, all of which share the VW Group’s MEB platform. This software issue may result in the instrument cluster not displaying the letter “N” for neutral when the car is shifted into that position, potentially leading to safety concerns such as unintentional rolling or incorrect gear selection.
If a vehicle is left in neutral without the parking brake set, it could potentially roll away. Alternatively, the vehicle may be mistakenly left in Drive when parked or shifted to Neutral while in motion, posing a safety risk. To address this issue, dealers will install updated software for the brake control unit, which has already been implemented on newer-build vehicles, at no cost to the owners. The two brands plan to begin mailing owner notification letters on April 25 and owners are encouraged to schedule a service appointment or contact the customer service departments for more information.
Volkswagen had recently dealt with a significant recall involving the ID.4 electric crossovers. In late 2024, the company recalled 98,800 vehicles and halted sales and production due to a door issue caused by water leaking onto door-handle-circuit boards, causing doors to unexpectedly open. In January, VW announced the resumption of sales and production after developing a fix and preparing the necessary parts. The current recall for the software issue affecting the shift-lever indicators is separate from the previous door-related recall.
To ensure the safety of customers and address the potential safety concerns associated with the software issue, Volkswagen and Audi are taking proactive measures to remedy the situation. Owners of the affected vehicles are advised to stay informed about the recall by checking the VW and Audi recall websites, contacting the customer service departments, or referring to the reference numbers provided. By installing updated software for the brake control unit, the brands aim to prevent any incidents related to incorrect gear selection or unintentional rolling of the vehicles, ultimately enhancing the safety of the electric crossovers.
The recall of 60,490 electric vehicles due to a software issue impacting shift-lever indicators underscores the importance of regular safety checks and recalls in the automotive industry. Volkswagen and Audi’s swift response to the potential safety concern demonstrates their commitment to customer safety and proactive measures to address any potential issues. By promptly addressing the software issue and providing updated software for the brake control unit, the brands aim to eliminate the risk of unintended consequences associated with the incorrect display of gear positions on the instrument panel. Owners are encouraged to take action and stay informed to ensure the safety of their electric vehicles.
Overall, the recall of 60,490 electric vehicles by Volkswagen and Audi due to a software issue impacting shift-lever indicators highlights the complexities and challenges faced by automotive manufacturers in ensuring the safety and reliability of their products. By addressing potential issues promptly and implementing software updates to prevent safety risks, Volkswagen and Audi demonstrate their commitment to customer safety and satisfaction. The recall serves as a reminder of the importance of regular safety checks and recalls in the automotive industry, emphasizing the brands’ dedication to maintaining high safety standards and addressing potential concerns proactively to protect their customers and enhance the overall driving experience.
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