Summary
- Tesla discussed plans for Hardware 3 vehicle owners who purchased FSD during the third quarter earnings call
- Recent FSD progress was initially rolled out to Hardware 4 cars before Hardware 3 vehicles, leading to apprehension among owners
- Musk admitted there is a chance Hardware 3 may not achieve the safety level required for Unsupervised FSD
- Tesla will upgrade Hardware 3 cars to Hardware 4 for free if needed, as deemed necessary for customer service
- Musk emphasized the importance of doing right by customers, despite concerns about potential strain on the service network in upgrading cars
Article
Tesla’s third quarter earnings call focused on the company’s plans for Hardware 3 vehicle owners who purchased Full Self-Driving (FSD). CEO Elon Musk assured customers that Tesla will take care of those with Hardware 3 cars, despite recent advancements in the FSD system being initially rolled out to Hardware 4 cars before Hardware 3.
During the earnings call, Musk addressed concerns about Hardware 3 vehicles potentially not being capable of achieving the safety level required for Unsupervised FSD. He admitted that Hardware 4 has significantly more capabilities than Hardware 3, and there is a chance that Hardware 3 may not meet the safety requirements for Unsupervised FSD. However, Musk reassured that Tesla will upgrade HW3 vehicles for customers who purchased FSD if necessary.
Musk’s comments were well-received by the Tesla community, with many appreciating the company’s commitment to taking care of its customers. Some concerns were raised about the logistics of retrofitting Hardware 3 to Hardware 4, as it may strain Tesla’s service network. Musk emphasized that doing the right thing for customers is essential, and Tesla would prioritize upgrading HW3 cars if needed.
Overall, Tesla’s FSD progress is significant, with Hardware 4 offering substantially more capabilities than Hardware 3. While there is uncertainty about whether Hardware 3 will be able to achieve Unsupervised FSD safety levels, Musk’s assurance that Tesla will upgrade HW3 cars for FSD customers demonstrates the company’s commitment to customer satisfaction. The positive response from the Tesla community reflects the trust and loyalty that customers have in the brand.
Musk’s message of doing the right thing for customers resonates with Tesla’s ethos, and the company’s willingness to upgrade Hardware 3 cars to Hardware 4, if needed, reinforces its customer-centric approach. As Tesla continues to innovate and improve its autonomous driving technology, ensuring that customers who purchased FSD receive the best possible experience is crucial for maintaining trust and loyalty. The proactive stance taken by Tesla in addressing potential issues with Hardware 3 vehicles showcases its dedication to customer care and satisfaction.
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